Alan Spencer - Telecom Expert
Alan Spencer - Telecom Expert

Services and Knowledge

Call/Contact Centre (including Cloud): Cisco, Avaya, Interactive Intelligence/Genesys, Mitel, Siemens.


Carrier Services: Tariffs, Charging/Billing, ISDN, SIP, Analogue, VoIP, ADSL/Fibre Broadband.


Project/Programme Management, Technical Trainer, Expert Witness
and Technical Author.


Knowledge Areas:
IPT/VoIP; Soft Switches/Call Servers; Media Gateways/Servers; MSANs; SBCs; CoS/QoS; TCP/IP; SIP; H.323; H.248/MEGACO; Diffserve; RSVP; LDP; ATM; Broadband; ISDN; ADSL; SS7; PDH; SDH/SONET/WDM; MPLS; DASS2; DPNSS; QSIG; CORNET; R2; CAS; NGNs; SIGTRAN; VPNs; VLANs; BTNUP; Legacy TDM Systems; ITIL; Agile Scrum; Kepner-Tregoe; Zachman/TOGAF; Casewise/eTom; Six/Lean Sigma; IMS; PA systems; Cable Labs; HFC; DOCSIS.

Alan Spencer is a Telecom Expert and Consultant who specialises in Telecommunications Architecture, Systems, Design, Project Management and Expert Witness services

Contact me today!

If you have any queries or wish to make contact with me, please call me on the numbers below:


Telephone: 0330 350 2230

Mobile: 07931 642506


Or use the Contact Form on the Contact Us page.

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